Payment and delivery

This page provides information about the available payment methods and delivery options for orders placed in our online store. Our goal is to offer secure payment solutions and convenient delivery options to ensure a simple and pleasant shopping experience for our customers.

 

Payment

We offer several secure and convenient payment methods so that you can choose the one that suits you best.

Payment by Bank Card

You can pay using the following bank cards:

• Visa;
• Mastercard.

Payments are processed in a secure payment environment.

Online Bank Payment

Orders can also be paid using online banking.

All banks supported by the payment service provider are available.

Payment Service Provider

Online payments are processed by EveryPay, which ensures secure and encrypted payment processing.

After completing the payment, you will receive an order confirmation at the email address you provided.

 

Delivery

We offer several delivery methods throughout Latvia.

Store Pickup

Orders can be collected at our store:

Piedrujas iela 11, office 214
Riga, Latvia, LV-1073

You will be informed by email or phone when your order is ready for pickup.

Parcel Locker Pickup

Goods can be collected from parcel lockers across Latvia.

Available service providers:

• Omniva parcel lockers;
• DPD parcel lockers.

When the shipment is placed in the parcel locker, you will receive an SMS or email with collection instructions.

Courier Delivery

Orders can be delivered to the address specified by you.

Delivery is provided by:

• Omniva;
• DPD;
• Venipak.

The courier will contact you to arrange a suitable delivery time.

Delivery Time

Orders are usually delivered within 2–5 business days, unless otherwise specified for a particular product.

Delivery time may vary depending on:

• the selected delivery method;
• product availability in the warehouse;
• courier service workload.

Delivery Costs

Delivery costs are calculated automatically during the checkout process and displayed before the order is confirmed.

 

Receiving the Shipment

When receiving the shipment, please:

• check the condition of the packaging;
• ensure that the shipment is not damaged.

If the shipment is damaged, please inform the courier or contact us.

 

Contact Information

If you have any questions about delivery or payment, please contact us:

Email: info@hes1.lv
Phone: +371 22 304 738